Product return policy
From the date of receipt of your order, you have a period of 30 days to return an item. After this period, the delivered products will be deemed compliant and accepted by the buyer and Antoine & Lili reserves the right to refuse the exchange or refund.
The returned item must be unworn, labeled, in its original packaging and a return authorization slip must first have been sent via e-mail to the Internet Customer Service Department (Serviceclient@antoineetlili.com). You can find this return authorization form in the "my account" / "order tracking" section.
The package must be sent to the address below:
SETES – ANTOINE ET LILI
45 avenue Victor Hugo (bâtiment 224)
93300 Aubervilliers FRANCE
The return costs are the responsibility of the buyer. Once your parcel returned and delivered to our warehouse, our customer service will proceed to the verification of the articles and, if necessary, to the refund of the returned product (except postage), in accordance with the rules above, by Re-credit on your credit card or your PAYPAL account according to the payment method selected for your purchase.
Our limited series policy does not allow us to guarantee the possibility of exchanging your item for another. That's why we systematically refund in case of return. If you wish to exchange your item, we invite you to place a new order on our site.
The products of your Internet orders will not be taken back or exchanged in our stores Antoine & Lili.