Product return policy
From the date of receipt of your order, you have a period of 30 days to return an item. After this period, the delivered products will be deemed compliant and accepted by the buyer and Antoine & Lili cannot accept the return.
A return authorization slip must first have been sent via e-mail to the Internet Customer Service Department (Serviceclient@antoineetlili.com). You can find this return authorization form in the "my account" / "order tracking" section.
The package must be sent to the address below:
SETES – ANTOINE ET LILI
45 avenue Victor Hugo - bâtiment 224
93300 Aubervilliers FRANCE
THE ITEMS SHALL BE RETURNED COMPLETE, CAREFULLY PACKAGED IN THEIR ORIGINAL PACKAGING AND ACCOMPAGNIED BY ALL DOCUMENTS, LABELS, ELEMENTS, BOXES AND ACCESSORIES THAT WERE IN THE ORIGINAL PACKAGING. The return items that does not meet these conditions will be refused and remain available to the customer.
The return costs are the responsibility of the buyer. The customer is free to choose the method of shipping his product and to take insurance in case of loss, theft or destruction of the package. SETES - ANTOINE ET LILI cannot be responsible for the return failure.
Once your parcel returned and delivered to our warehouse, our customer service will proceed to the verification of the articles and, if necessary, to the refund of the returned product (except postage), in accordance with the rules above, by Re-credit on your credit card or your PAYPAL account according to the payment method selected for your purchase.
Our limited series policy does not allow us to guarantee the possibility of exchanging your item for another. That's why we systematically refund in case of return. If you wish to exchange your item, we invite you to place a new order on our site.
The products of your Internet orders will not be taken back or exchanged in our stores Antoine & Lili.